Questions, answered straight

Your own private site at your own web address, for example yourcompany.roosterdispatch.com, with your logo and colours on it, your own database, and an owner login for you. From there you add your staff, your job types and your rates, and start booking work.

The site itself is built automatically and is usually ready within a few minutes of paying. Getting your own details in (staff, job types, pay rates) is the part that takes a little thought, and most teams are working in it the same day.

No. You can start booking new work immediately and add clients as you go. If you have a large client list you want imported, get in touch and we will talk through it. Bulk import is not self-service yet.

No setup fee, and no long-term contract. It is a monthly subscription you can cancel at any time. Full terms are in our Terms of Service.

Get in touch and we will walk you through it. We would rather show you the parts that matter to your business than hand you an empty site and hope.

Yes, for text messages. Your site works fully without texting. You just send reminders the way you do today until it is connected.

The reason is not technical: in the US, business text messaging has to be registered to the business that sends it. Your own account means your texts go out under your number and your registration, your costs are billed to you at cost, and your delivery is not affected by anyone else's sending habits. Registration usually takes a few days, and we will point you through it.

Only when you want clients to pay by card. Without it your site still creates and numbers invoices, keeps track of what is owed, and lets you record payment however you collect it now.

With your own Stripe account connected, client card payments go directly to your bank account. The money never passes through us.

You do, directly to them, at their normal rates. We do not mark them up or take a cut. Those accounts are yours, in your name.

Encrypted inside your own site, with a key unique to your site. They are not shared with other customers, and they are not visible to us in readable form.

No, and this is a deliberate design choice rather than a promise about carefulness. Your site runs on its own with its own separate database. Your clients, addresses, photos and payment history are not stored in a shared table alongside another organizing company's.

You and the staff you give accounts to. Our technical team can reach the system in order to run and support it. That is unavoidable for hosted software, and anyone who claims otherwise is not being straight with you. Your credentials for Twilio and Stripe are stored encrypted with a key specific to your site.

Yes, automatically, every day, with the ability to restore to a point in time. You do not have to do anything.

If your subscription lapses, your site pauses but everything stays put. Resubscribe and it is all there. We keep it that way for a long time on purpose, because people come back.

After that, so we are not holding your clients' information forever:

• After 1 year with no active subscription, we remove uploaded files: job photos and signed documents.
• After 2 years, we delete the database itself.

Both are permanent. Ask us for a copy of your data before then and we will send it, at any point, for any reason. If you resubscribe inside those windows, nothing is lost.

Yes. Ask us and we will provide a copy of your database. A self-service export button is on the list but is not built yet, so today it is a request to us rather than a click.

Your site pauses and shows your team a notice instead of the app, and automatic texts to your clients stop straight away. Nothing is deleted. If you subscribe again it turns straight back on with everything where you left it.

Your card issuer is retried automatically for a while. If it keeps failing, the site pauses the same way a cancellation does. Your data is untouched, and fixing the card brings it straight back.

Not yet. Every site today is yourcompany.roosterdispatch.com. Custom domains are planned, so tell us if it matters to you, because that moves it up the list.

As many as you need. We do not charge per user, so a busy season should not cost you more in software.

Yes. It runs in the browser, so crews can clock in and check their schedule on a phone without installing anything. There is no separate app to download or keep updated.

RoosterDispatch grew out of software built for a working home-organizing company, solving the real scheduling, invoicing and payroll problems of an actual crew rather than a guess at them. We are new, we are small, and you can reach a person who knows the product by email.